In some cases when using Remita to make payments including bills payments, school fees payments, and other services, you might encounter some errors/problems including failed payments, being debited without payments reflecting, and so on.
Most of these issues can be easily fixed by simply contacting the customer care agents at Remita. In this post, you will find various methods which you can use to reach out to Remita customer care agents if you’re having issues with any of their services. These methods include the Remita helpline, live chat, emails, and more.
Remita is a payment platform that makes it easier for businesses in Africa to receive payments from their users through any of the many payment channels provided by Remita.
These various payment channels provided by this company include the Remita Mobile App and/or Website, Internet Banking, Point of Sales (POS) Terminals, Debit/Credit Cards, Merchant’s Website, Bank Branches, Mobile Wallets, and Standing Order/Direct Debit.
Like most of the popular payment processing companies and banks in Nigeria, Remita also has an efficient customer care system that you can use to contact their customer care agents in Nigeria and Africa as a continent.
Various contact options provided by the customer care department at Remita include the Remita helpline, email address(es), live chat, and a contact page on their website.
These contact details that will be provided in this post can be used to solve all Remita’s problems you might encounter while using their platform.
Remita Customer Care Details
Below are the Remita customer care contacts details and head office address in Nigeria.
Remita Support Portal
Remita also provides a portal for customers, merchants, and developers which you can use to learn more about the platform or get a fix to some of the problems you might encounter while using any of their payment channels.
This support portal also has a handful of resources which both old and new customers can learn from. You can visit the page by visiting this link – https://support.remita.net/portal/home
On the support portal, you can also send your issues directly to the support team by clicking on the “Submit a Ticket” button or clicking this link.
On the ticket submission page, fill out the form by providing the required details including your email address, contact name, subject, and the description of the issue you’re facing.
After that, simply click the Submit button and wait for a reply from the agent who will be assigned to your case.
Remita Email Address
Emails are one of the best ways to contact the customer care department of any organization in Nigeria.
To contact Remita with the email address option, send a mail stating all the issues you have with their payment platform to firstname.lastname@example.org.
Remita Helpline(Phone Numbers)
The Remita helpline option is always available anytime you need them. The phone number option still remains the best way to contact customer care agents at any organization like this one.
You can either send a message to any of these phone numbers on WhatsApp or place a call to them and explain what your problem is.
Below are the official phone numbers to contact Remita.
- +234 16367000
- +234(0) 7007877678
- +234 12805182
- +234(0) 80355550512
Remita Head Office Address
The head office of SystemSpecs LTD which is the parent company to Remita is on the 4th-8th Floor, 136 Lewis Street, Lagos state, Nigeria.