Remita Customer Care & Contact Details [2019]

remita customer care

Sometimes when using Remita to pay bills and other services, most users encounter problems and these problems can be easily fixed when you contact a customer care agent at Remita. This post contains the contacts of Remita customer care agents like Remita helpline, livechat, emails and more.

Remita is a payment platform which makes it easier for businesses in Africa to receive payments from their users through any of the many payment channels provided by Remita.

These various payment channels provided by this company include the Remita Mobile App and/or Website, Internet Banking, Point of Sales (PoS) Terminals, Debit/Credit Cards, Merchant’s Website, Bank Branches, Mobile Wallets and Standing Order/Direct Debit.

Like all payment processing companies and banks in Nigeria, Remita also has an efficient customer care system which you can use to contact their customer care agents in Nigeria and Africa as a continent.

Various contact options provided by the customer care department at Remita includes Remita helpline, email address(es), live chat and a contact page on their website.

These contact details that will be provided in this post can be used to solve all Remita problems you might encounter while using their platform.

Remita Customer Care Details

Below are the Remita customer care contacts details and head office address in Nigeria.

Remita Support Portal

Remita also provides a portal for customers, merchants and developers which you can use to learn more about the platform or get a fix to some of the problems you might encounter while using any of their payment channels.

This support portal also has a handful of resources which both old and new customers can learn from. You can visit the page by visiting this link – https://support.remita.net/portal/home

On the support portal, you can also send you issues directly to the support team by clicking on the “Submit a Ticket” button or clicking this link.

Remita Email Address

Emails are one of the best ways to contact the customer care department of any organization in Nigeria. To contact remita with the email address option, send a mail stating all the issues you have with their payment platform to [email protected].

Remita Helpline(Phone Numbers)

The remita helpline option is always available anytime you need them. The phone number option still remains the best way to contact the customer care agents at any organization like this one.

You can either send a message to any of these phone numbers on WhatsApp or place a call to them and explain what your problem is.

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Below are the official phone numbers to contact Remita.

  • +234 16367000
  • +234(0) 7007877678
  •  +234 12805182
  • +234(0) 80355550512

Remita Head Office Address

The head office of SystemSpecs LTD which is the parent company to Remita is at 4th-8th Floor, 136 Lewis Street, Lagos state, Nigeria.

29 thoughts on “Remita Customer Care & Contact Details [2019]”

  1. pls i have a problem with my gmail account coz is unable to show me my payment reciept.. can u help me with that

    Reply
  2. Good afternoon. I am ATOYEBI Adeola Olusegun. On April 24, 2019. I paid my acceptance fees to Obafemi Awolowo university. At the first instance, it was not successful Was The final comments and l tried the payment second time and it was successful, when l checked my balance, the money was deducted two times, and one dropped in the school account.

    My bank name UBA with account no 2092643888. Please help me to refund the money back to my account

    Reply
  3. Good afternoon, I am Adeyemi Adeniyi. On May 8, 2019. i paid school fee to Federal Polytechnic Bida Niger State with the some of (#50,299.28). at the first instance , it was pending and and i try the second time with the same RRR which is 170299245850 and it was successful, when i checked my account balance, the money was deducted two times, and with thesame RRR for the same person and i lay compliance in the bank and was in proses till today 14/June/ 2019. my money is not yet refund please help.
    the bank is first bank Bida branch Niger State.

    Reply
  4. Good day. I took a pay day loan from your facility in 2018 and the deductions were made between February and may 2019. Surprisingly, another deduction was made on the same account in July 2019 , the amount over deducted was #17,237.17. please kindly check and refund over deducted amount sir.

    Reply
  5. Comment: I post 10,200 to JAMB Account since January 8th 2019 till now it is still showing in my email Transaction pending

    Reply
  6. I made payment on JAMB portal 16 September, 2019 and my account was debited twice and the transaction is pending, please I plead for kind consideration. Thanks

    Reply
  7. Good day, I paid to NECO external 2019 using remita. I made two payments as at that time using the same email.. Both payments were deducted from my account but only the token of the first payment was sent to the account([email protected]). This happened on the 16th of this month. Please remita should look into this, thank you.

    Reply
  8. Good morning! i am Nden Nanlir. on monday 30th September, 2019. i made payment for change of institution but uptil now is still showing me pending. please can you process the payment for so it can enable me continue the change process as the closing date for the UTME application of the school i wish to change to and apply is fast approaching . this is the RRR Number please: 260338277001. anticipate your usual co-operartion please……. thanks!

    Reply
  9. Please Sir I made a payment of #58,000 this year August to NOUN using remita but the receipt was not sent to me, I urgently need it for exam verification. Thanks.

    Reply
  10. My name is JOSEPH PETER I generate a REMITA on 29th/08/2019 with John Ikpene the RRR Number 3003-3009-8651 through My bank UBA with Account No 2006195131 and it was successful after a month a client send 40,000 into my account for a Job UBA seize the Money that I generate Remita twice 29th August 2019 and 18thth September 2019, which is not true. please, I need your help. this is my email [email protected]

    Reply
  11. am Chidera Samuel, i generated invoice for Nwoye Chiamaka Miracle with Remita RRR Number 310342360683 and paid to Access Bank for Jamb Admission Letter on 18/10/2019 since then it has not reflected pls help me out

    Reply
  12. Please, I made a remita payment of 26,100 for Enugu state university of science and technology acceptance fee via zennith bank branch, and the school said that, paying acceptance fee through remita is no longer accepted. Pls, how can I get my money back. RRR 110353319360.

    Reply
  13. Good day sir,
    I am Ogomaka Chrysogonus, I made a payment for UNIUYO postgraduate school fees via remita on 10/12/2019, the RRR number is 140357942816. i made a total payment of #50068.16, i was debited and it did not reflect on the school portal.
    thank you

    Reply
  14. Morning, I’m Agbaje Olakunle Adam. I paid my school acceptance fee on the 14th January 2020. with school account number EKSU- 051702100100. Till now, I’ve not been able to get the receipt. The RRR code is 100368320729.pls help me as soon as possible because the registration is closing soon. The amount is #57,915.

    Reply
  15. Please my name is okoh mercy, I paid my school fees to remita through guarantee trust Bank to national open university, I have been trying to load it but keep on telling me no positive response from remit a, please help me o

    Reply
    • Have they debited you? Please contact them directly using the information we provided in the article and if you don’t get any tangible response from their customer care agents, you’ll have to proceed to the bank to lay your complaints.

      Regards.

      Reply
  16. please i payed fees of #45,000 instead of paying to the current session, it was paied to another session ahead and cause of that,i am having issues to access some other things in the portal…..please what do i do

    Reply
  17. good afternoon. pls I generated rrr to pay for nabteb correction of name. and the cafe guy picked an potion tender fee for my purpose of payment. pls what does tender fee means. and since I want nabteb to make corrections on my name should that be the option to pick

    Reply

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