In some cases when using Remita to make payments including bills payments, school fees payments, and other services, you might encounter some errors/problems including failed payments, being debited without payments reflecting, and so on.
Most of these issues can be easily fixed by simply contacting the customer care agents at Remita. In this post, you will find various methods which you can use to reach out to Remita customer care agents if you’re having issues with any of their services. These methods include the Remita helpline, live chat, emails, and more.
Remita is a payment platform that makes it easier for businesses in Africa to receive payments from their users through any of the many payment channels provided by Remita.
These various payment channels provided by this company include the Remita Mobile App and/or Website, Internet Banking, Point of Sales (POS) Terminals, Debit/Credit Cards, Merchant’s Website, Bank Branches, Mobile Wallets, and Standing Order/Direct Debit.
Like most of the popular payment processing companies and banks in Nigeria, Remita also has an efficient customer care system that you can use to contact their customer care agents in Nigeria and Africa as a continent.
Various contact options provided by the customer care department at Remita include the Remita helpline, email address(es), live chat, and a contact page on their website.
These contact details that will be provided in this post can be used to solve all Remita’s problems you might encounter while using their platform.
Remita Customer Care Details
Below are the Remita customer care contacts details and head office address in Nigeria.
Remita Support Portal
Remita also provides a portal for customers, merchants, and developers which you can use to learn more about the platform or get a fix to some of the problems you might encounter while using any of their payment channels.
This support portal also has a handful of resources which both old and new customers can learn from. You can visit the page by visiting this link – https://support.remita.net/portal/home
On the support portal, you can also send your issues directly to the support team by clicking on the “Submit a Ticket” button or clicking this link.
On the ticket submission page, fill out the form by providing the required details including your email address, contact name, subject, and the description of the issue you’re facing.
After that, simply click the Submit button and wait for a reply from the agent who will be assigned to your case.
Remita Email Address
Emails are one of the best ways to contact the customer care department of any organization in Nigeria.
To contact Remita with the email address option, send a mail stating all the issues you have with their payment platform to support@remita.net.
Remita Helpline(Phone Numbers)
The Remita helpline option is always available anytime you need them. The phone number option still remains the best way to contact customer care agents at any organization like this one.
You can either send a message to any of these phone numbers on WhatsApp or place a call to them and explain what your problem is.
Below are the official phone numbers to contact Remita.
- +234 16367000
- +234(0) 7007877678
- +234 12805182
- +234(0) 80355550512
Remita Head Office Address
The head office of SystemSpecs LTD which is the parent company to Remita is on the 4th-8th Floor, 136 Lewis Street, Lagos state, Nigeria.
pls i have a problem with my gmail account coz is unable to show me my payment reciept.. can u help me with that
Good afternoon. I am ATOYEBI Adeola Olusegun. On April 24, 2019. I paid my acceptance fees to Obafemi Awolowo university. At the first instance, it was not successful Was The final comments and l tried the payment second time and it was successful, when l checked my balance, the money was deducted two times, and one dropped in the school account.
My bank name UBA with account no 2092643888. Please help me to refund the money back to my account
Good afternoon, I am Adeyemi Adeniyi. On May 8, 2019. i paid school fee to Federal Polytechnic Bida Niger State with the some of (#50,299.28). at the first instance , it was pending and and i try the second time with the same RRR which is 170299245850 and it was successful, when i checked my account balance, the money was deducted two times, and with thesame RRR for the same person and i lay compliance in the bank and was in proses till today 14/June/ 2019. my money is not yet refund please help.
the bank is first bank Bida branch Niger State.
Good day. I took a pay day loan from your facility in 2018 and the deductions were made between February and may 2019. Surprisingly, another deduction was made on the same account in July 2019 , the amount over deducted was #17,237.17. please kindly check and refund over deducted amount sir.
Was it refunded
Please my correct email is aminuusman383@gmail.com the one I wrote for noun form is incorrect which is animuusman383@gmail.com
Comment: I post 10,200 to JAMB Account since January 8th 2019 till now it is still showing in my email Transaction pending
I made payment on JAMB portal 16 September, 2019 and my account was debited twice and the transaction is pending, please I plead for kind consideration. Thanks
Good day, I paid to NECO external 2019 using remita. I made two payments as at that time using the same email.. Both payments were deducted from my account but only the token of the first payment was sent to the account(ayoolacomfort2002@gmail.com). This happened on the 16th of this month. Please remita should look into this, thank you.
Please I want my password to be reset
Good morning! i am Nden Nanlir. on monday 30th September, 2019. i made payment for change of institution but uptil now is still showing me pending. please can you process the payment for so it can enable me continue the change process as the closing date for the UTME application of the school i wish to change to and apply is fast approaching . this is the RRR Number please: 260338277001. anticipate your usual co-operartion please……. thanks!
Please Sir I made a payment of #58,000 this year August to NOUN using remita but the receipt was not sent to me, I urgently need it for exam verification. Thanks.
My name is JOSEPH PETER I generate a REMITA on 29th/08/2019 with John Ikpene the RRR Number 3003-3009-8651 through My bank UBA with Account No 2006195131 and it was successful after a month a client send 40,000 into my account for a Job UBA seize the Money that I generate Remita twice 29th August 2019 and 18thth September 2019, which is not true. please, I need your help. this is my email brainchildcomm@gmail.com
am Chidera Samuel, i generated invoice for Nwoye Chiamaka Miracle with Remita RRR Number 310342360683 and paid to Access Bank for Jamb Admission Letter on 18/10/2019 since then it has not reflected pls help me out
i made a remita payment yesterday via zenith bank branch,
and my payment status is still showing pending.
RRR:110352054493
Please, I made a remita payment of 26,100 for Enugu state university of science and technology acceptance fee via zennith bank branch, and the school said that, paying acceptance fee through remita is no longer accepted. Pls, how can I get my money back. RRR 110353319360.
Good day sir,
I am Ogomaka Chrysogonus, I made a payment for UNIUYO postgraduate school fees via remita on 10/12/2019, the RRR number is 140357942816. i made a total payment of #50068.16, i was debited and it did not reflect on the school portal.
thank you
I am Adeyemi funmitan nike with the account number 5751027776.Ecobank account. Remita has been deducted from my salary account for the past 3 months now. Please I will like to no why and how to recollect all the deductions. The amount were 80, 290k. Thanks.
I am Adanegbe osasumwen I make a payment of school fees of 15400 the money was debited from my account and it not reflecting on my kofa page…. plus assist osadgrace@gmail.com
Please contact them with the details we provided in the article. Editors on this website cant solve your the issues youre having with Remita.
Regards.
Morning, I’m Agbaje Olakunle Adam. I paid my school acceptance fee on the 14th January 2020. with school account number EKSU- 051702100100. Till now, I’ve not been able to get the receipt. The RRR code is 100368320729.pls help me as soon as possible because the registration is closing soon. The amount is #57,915.
Please contact them with the details we provided in the article. Editors on this website cant solve your the issues youre having with Remita.
Please my name is okoh mercy, I paid my school fees to remita through guarantee trust Bank to national open university, I have been trying to load it but keep on telling me no positive response from remit a, please help me o
Have they debited you? Please contact them directly using the information we provided in the article and if you don’t get any tangible response from their customer care agents, you’ll have to proceed to the bank to lay your complaints.
Regards.
please i payed fees of #45,000 instead of paying to the current session, it was paied to another session ahead and cause of that,i am having issues to access some other things in the portal…..please what do i do
Please, is a remita payment refundable and if so please how do i go about it
Good afternoon…I paid for my hostel maintenance twice.. how do I get the money back
Please I paid nursing and midwifery council for license renewal but the payment not reflecting. Please kindly reverse
good afternoon. pls I generated rrr to pay for nabteb correction of name. and the cafe guy picked an potion tender fee for my purpose of payment. pls what does tender fee means. and since I want nabteb to make corrections on my name should that be the option to pick
Please contact them using the information we shared on the article. Thanks.
Pls remita is deducting my money & I’m not owning anybody any money, 20,000 was deducted last month September, the same thing happened this month again. The total money deducted was 40000 naira. Pls do something.
Please reach out to their customer care agents as stated in the article. They will help you.
Please urgent assistant needed. I mistakenly paid the sum of #10,000 into NOUN for postgraduate transcript instead of #15,000 for undergraduate transcript. how do I go about retrieving my money or should I just balance up?
Please reach out to Remita customer care reps using the details provided in the article. Thanks.